Privacy Policy

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Lily Marie Homecare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal information.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information: Name, email address, phone number, mailing address, and other details you provide through forms, applications, or inquiries.
Health-Related Information: Information voluntarily shared by you or your authorized representative regarding care needs, health status, or services requested.
Technical Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information only as permitted by law and for purposes including:

To provide homecare services and respond to inquiries.
To process applications and service requests.
To improve our website, services, and customer experience.
To comply with legal and regulatory requirements.
To communicate with you regarding updates, services, or policies.

3. Protection of Health Information (HIPAA Compliance)

If you provide or we receive Protected Health Information (PHI), we handle it in compliance with the Health Insurance Portability and Accountability Act (HIPAA). PHI will only be used or disclosed:

To provide care and related services.
For payment and business operations.
As required by law or with your written authorization.

We implement administrative, technical, and physical safeguards to secure PHI.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information only with:

Service Providers: Trusted vendors and partners assisting us in delivering services.
Legal Requirements: Government agencies, regulators, or law enforcement when required by law.
Authorized Representatives: Family members, caregivers, or others you authorize in writing.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You may disable cookies through your browser settings, but some website features may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access, update, or correct your personal information.
Request restrictions on how your Protected Health Information is used or shared.
Request a copy of your Protected Health Information.
Withdraw consent where processing is based on consent.

Requests may be submitted using the contact information below.

8. Children’s Privacy

Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.